June 12, 2019
A friend and thought partner of the firm, Mike Lejeune, is a host of a new platform for leaders across industries to share their insights, pain points and experiences. He sat down with our CEO, Rob Andrews, to talk about Total Performance Leadership (TPL). TPL is our research-based architecture that combines Foresight, our search, selection and hiring process, and Insight our Strategic Transformation process, to help us fulfill our firm’s core purpose, which is to enhance the lives and the effectiveness of our associates, clients and leaders of the world.
Listen to the full conversation here.
Like every business that builds customer loyalty and raving fans that evangelize on their behalf, customers who come back again and again, refer their friends, relatives and random people on the street, Sewell drives its business with …Read more
Last week we promised to dig into how Sewell Automotive Group choreographs every customer’s experience. Carl Sewell Sr. started his business in 1911 but it was his son, Carl Sewell who shaped today’s business. Building relationships, not …Read more
This week’s post continues to explore the customer experience, which, as we’ve established, is not about you or your brand. The result of an awesome experience is a customer that feels so good about him/herself as a …Read more